Tag Archives: Customers

Windows taught the difference between UX and UI

So it seems one of the bravest – and possibly most reckless – user experience (UX) changes in recent years has failed; Microsoft has announced that it will reinstate the Start Button to its desktop layout.
The announcement is an acknowledgement that it has failed in its attempt to migrate desktop users from their familiar Windows to the tiled layout first seen in Metro for mobile devices and later developed for all devices and called Windows 8.
 

In defence of skeuomorphic design

(Author’s note: I am not a designer, and don’t pretend to be. However I am a believer in customer focus, so the opinions expressed here reflect this fact.)

Scott Forstall has been pushed out of Apple, and the wagons have circled behind him.

That’s pretty rough for the man responsible for iOS – the operating system beloved of (nearly all) Apple acolytes. However with the passing of Steve Jobs, Forstall always was on borrowed time. His management style and ambition to build a power base were probably the main reasons behind his departure, but there’s one group of people who will celebrate his departure with unrestrained joy – design purists. Scott Forstall was (gasp) a devotee of skeuomorphic design; on screen use wooden and leather textures, elaborately turning pages, files that get “shredded”, all Forstall. He wasn’t the only one to carry a torch for these real world touches though, Jobs was as well. Hence as long as Jobs was in power, Forstall’s approach held sway. However with Jony Ive assuming responsibility for the design of iOS we can expect a different approach. The question is whether this is such a good idea, my belief from a customer perspective is that it isn’t.

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iPhone 5 – Smart, fast, elegant, well-made… and obsolete

So the waves of hype have crashed upon the shores of California and carried with them a new iPhone – number 5 as it turns out. As the hype recedes it’s been interesting to see what they have left behind. First impressions of pictures online show a smaller slimmer and lighter phone, which we’re told is lighter and more powerful as well. Smaller, slimmer, lighter, faster… sounds like lyrics from a Daft Punk song. In any case, for a phone that’s a pretty compelling sales pitch, but will it work for the 5? Along with the release there’s been some interesting aspects of the Apple narrative that are worth addressing, this narrative seems to be summed up in a general feeling from a portion of Apple’s fanbase of disappointment, a sort of “Really? Is that it?” It’s worth taking a look at this in more detail.

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Yes you do need to market your apps! A Marketer’s Manifesto

As you may have guessed, this blog covers marketing for apps. The title is derived from the first common mistake of app developers – expecting your app to “go viral” is not a marketing strategy. If your app does go viral and you make a billion dollars then good luck to you, you probably don’t need to read this blog. That is unless you’re a potential investor in other apps, in which case you do need to read this blog because marketing apps is going to become the biggest single challenge for app developers in the future. So just to be safe, everyone with any involvement in apps should read this blog.

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